Shipping & Returns
Shipping is FREE on all order above $10 within the United States! All orders ship via USPS First Class Mail. Please allow 1-2 business days to prepare the shipment. A tracking number will be provided to you when your order has shipped. Most of our packages reach the customer within 3-4 days of shipment but if you would like a faster service, please let us know!
Returns & Cancellations
If for any reason you are not happy with your purchase from our website, you may return the items postmarked within 5 calendar days of receipt for a refund of the original price of the items (shipping costs will not be refunded). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please notify Atelier Sona by emailing us with your order number at firstname.lastname@example.org. You will be responsible for mailing the item back to us. Consider using a traceable shipping service to guarantee that we receive your returned item. Once your return is approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 days.
If your order arrived damaged from shipping, please notify us within 3 business days of receiving it by sending an email to email@example.com with a photo of the shipment.
Customers may only cancel a purchase for a refund within the first 24 hours of purchase. Please send an email to firstname.lastname@example.org within 24 hours to cancel your order.
Please note, orders placed on other websites or platforms are not eligible for returns through our website.